Think of our Peace of Mind Support as an elite digital insurance policy for your website. Securing an SSL certificate or fixing a security loop isn’t a one-time event; web browsers constantly update their security standards, encryption keys expire, and background software glitches can unexpectedly cause your site to go down or flash terrifying “Not Secure” warnings to your customers.

Instead of waiting for an angry client to tell you your website is broken, this ongoing service puts your security on autopilot.

What you get every single month:

• Continuous Surveillance: We actively monitor your site’s security protocols around the clock to catch and patch minor technical hitches before they disrupt your business.
• Instant Renewal Protection: We handle all ongoing certificate renewals, background configurations, and security audits automatically.
• Priority Response: If an unexpected glitch ever occurs, you bypass standard queues and move straight to the front of the line for immediate tactical support.
• Total Transparency: You receive clear quarterly health reports detailing your site’s operational status, and you retain the absolute freedom to cancel or adjust your plan at any time.

In short, it ensures that your website remains safe, compliant, and open for business every single day—without you ever having to lift a finger or look at a line of code.

To ensure your corporate data assets remain entirely secure, we do not accept passwords via standard email. Once we begin, you will receive a secure, encrypted single-use link to safely transmit your credentials, which will automatically self-destruct the moment it is accessed

You aren’t paying for the certificate itself; you are paying for the relentless, 24/7 monitoring infrastructure and human expertise that keeps it alive.

Automated setups are fantastic until they quietly break. If your web host changes a folder permission, alters a firewall rule, or experiences a brief DNS hiccup on renewal day, the automated token exchange will fail silently. Because security lifecycles are shrinking dramatically across the industry, a single background failure means your site will go dark within weeks.

With our “Peace of Mind” subscription, we look at your site from the outside every single minute. If an automated renewal fails in the background, our team is alerted instantly. We step in and manually clear the technical block weeks before it ever impacts your traffic, your revenue, or your search engine rankings.

Absolutely. Google and other major search engines treat HTTPS encryption as a mandatory ranking signal. If your security certificate drops or fails, search engines instantly flag the site as unsafe and actively demote your listings to protect searchers.

Furthermore, web browsers are introducing stricter security modes that prevent users from entering unencrypted websites entirely. Keeping your security seamless isn’t just about protecting data; it is a fundamental requirement for maintaining your digital visibility and search traffic.

Yes, and we structurally isolate them with dedicated certificates for your protection.

While some setups try to bundle an entire digital ecosystem under a single blanket file, our protocol is to issue a completely independent, dedicated security certificate for your main website and every single operational subdomain you run.

We utilize this separate-isolation framework for three critical reasons:

• Targeted Security: Isolating your subdomains ensures that if one area of your hosting environment experiences a localized server glitch or a third-party software conflict (such as an e-commerce plugin error on your shop subdomain), the security mapping for your primary website remains entirely unaffected and online.
• Flawless Automated Renewals: Modern security standards require web encryption to renew frequently in the background. Individual certificates use direct, streamlined validation paths. This allows the server to verify and renew each asset quietly and independently, virtually eliminating the background automated failures common with bulk, bundled setups.
• Precise 24/7 Monitoring: Because each subdomain is given its own distinct security layer, our cloud-based monitoring radar tracks them as unique endpoints. If a technical bottleneck occurs on a specific auxiliary page, our system isolates the exact root cause instantly, allowing us to deploy a fix before your visitors ever notice a disruption.

(Note: Because tracking multiple subdomains requires independent data streams and monitoring endpoints on our security dashboard, multi-site structures are covered under our specialized Multi-Site Package rather than a single standard subscription.)

After we receive your payment and login details for your website, it can take up to 48 hours. You’ll see the interface immediately after installation and that solves about 30% of the requirements, but you won’t be fully compliant until up to 48 hours later when we issue your statement of accessibility that doubles as a certificate of performance.

Closed captioning requires that your video be hosted on YouTube or Vimeo (another video sharing site similar to YouTube). If your video is not currently on one of those sites, we can set up a free account for you and place your video there. (We could also set up a paid account which gives you more features.)

The videos on our site are hosted on Vimeo. We recommend Vimeo as they are more flexible than YouTube and do not show ads after a video finishes playing. (If you are curious about Vimeo, you can check them out by clicking here.)

Regarding costs, closed captioning is charged separately due to the complex technical requirements. Please contact us with a link to view your video and we shall give you an estimate.

Yes. Let us know how you wish it changed and we will take of it in approximately 48 hours.

Achieving 100% compliance is technically not possible and no service provider can promise this. One major reason for this is that there could be coding errors on your site’s source could which cause our AI (Artificial Intelligence) engines to misidentify or not identify various elements, and this could lead to accessibility holes. We have no ability to change your site’s source code and would not be able to correct for this error.

Thus, “full compliance” is generally considered to be above 90%, but we consistently achieve over 95% compliance. (Please bear in mind that in the vast majority of cases, our system functions perfectly soon after installation.)